Terms & Cancellation

Booking Terms & Conditions 予約の注意事項

• The tour fee includes the guide, food and drinks (tax included): a light meal and snacks on Half Day tours, and a full lunch (choose your pack) on Full Day tours, plus coffee or tea. It does not include rentals, gondola/ropeway fares on certain courses (paid locally), or food & drink at venues you visit on your own.
• Tours are by reservation only. End times may be delayed by weather or conditions — please allow room in your schedule.
• If we cancel (bad weather, minimum numbers not met, or safety), you receive a full refund. Transport or accommodation you arranged yourself cannot be compensated. We notify you by 7:00 a.m. on the day.
• Arriving late for the meeting time may mean you cannot join that day (treated as a same-day cancellation).
• No refund is given if you leave the tour partway through.
• Please declare any chronic illness, ongoing treatment, allergies, or disability in advance. Without prior notice we may decline participation on the day for safety. Pregnant guests, and anyone who has consumed alcohol, may not take part.
• Please follow your guide's instructions at all times. If the guide judges participation unsafe (condition, clothing, etc.), you may be asked to refrain — no refund applies.
• Tours may be changed or cancelled at the guide's discretion due to weather, bear activity, road conditions, or participant stamina.
• Damage, malfunction, or loss of personal belongings during the tour is your own responsibility.

Cancellation Policy キャンセルポリシー

If you cancel for personal reasons, the following fees apply. Please call us promptly to cancel: 080-4644-5225 (lead guide) or 050-3173-4444 (office, 8:00–17:00).

• No cancellation fee if you cannot attend due to suspended public transport or road closures from bad weather, or if the tour is cancelled before starting due to a typhoon, heavy-rain or flood warning.
• No refund if the tour is cancelled after it has started due to bear activity, severe weather, or other natural conditions.
• Where a specific tour has its own cancellation policy, that policy takes precedence.

Weather & Go / No-Go 催行可否の判断

• Our priority order is simple: safety > your enjoyment > revenue. We follow the Japan Meteorological Agency, local government advisories, and on-site managers.
• A preliminary decision is made around 5:00 p.m. the day before; the final decision is made on the morning of the tour (6:00–6:30 a.m.).
• If we cancel or postpone, we contact you promptly by phone, email or SMS — by 7:00 a.m. on the day.
• In the mountains the weather turns quickly, so our guiding rule is simple: when in doubt, we cancel.

Safety & Emergencies 安全・緊急対応

• Guides carry a first-aid kit and safety gear, and follow established emergency-response protocols for every route.
• We keep an emergency contact network (lead guide, office, fire/ambulance, nearby hospitals) and ask all guests to submit a health declaration (medical history, allergies).
• In an emergency, the guide stabilises and, depending on the situation, contacts emergency services (119) and arranges transport to the nearest facility.